Last updated: August 2026
These Terms and Conditions ("Terms") govern your use of the SecurePATIENT Intake platform and website operated by Bridgewing Inc. ("Company," "we," "us," or "our"). By accessing or using the service, you agree to be bound by these Terms.
By creating an account or using SecurePATIENT Intake, you confirm that you are authorized to enter into this agreement on behalf of your organization and that you accept these Terms in full.
SecurePATIENT Intake is a cloud-based platform that allows healthcare providers to create, send, and manage digital patient intake forms. The service includes form design tools, patient management, email and SMS delivery, and secure data storage.
You are responsible for maintaining the confidentiality of your account credentials, all activity that occurs under your account, ensuring that your use of the service complies with applicable laws including HIPAA, and providing accurate and complete information during registration.
Paid subscriptions are billed monthly or annually as selected at signup. Fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days' notice. Usage-based charges (email, SMS) are billed in arrears based on actual consumption.
You retain ownership of all data you submit to the platform, including patient intake responses. Bridgewing Inc. does not claim ownership of your data. We process your data solely to provide the contracted service, as detailed in our Privacy Policy and any applicable BAA.
If you are a HIPAA Covered Entity, you must execute a Business Associate Agreement (BAA) with Bridgewing Inc. before transmitting any Protected Health Information (PHI) through the platform. BAAs are available for Professional and Enterprise plans and upon request for Starter plans.
You agree not to use the service to violate any applicable law or regulation, transmit malicious code or interfere with the platform's operation, attempt to access other users' accounts or data, resell or sublicense the service without written authorization, or use the platform for purposes unrelated to healthcare intake.
We strive to maintain 99.9% uptime (99.99% for Enterprise plans with SLA). Planned maintenance windows will be communicated in advance. We are not liable for outages caused by circumstances beyond our reasonable control.
To the maximum extent permitted by law, Bridgewing Inc.'s total liability arising from your use of the service shall not exceed the fees paid by you in the twelve months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.
Either party may terminate the subscription at any time. Upon termination, we will provide a reasonable period for you to export your data. After the export period, your data will be securely deleted in accordance with our data retention policy.
We may update these Terms from time to time. Material changes will be communicated via email or through the platform at least 30 days before taking effect. Continued use of the service after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State in which Bridgewing Inc. is incorporated, without regard to conflict of law principles.
For questions about these Terms, contact us at:
Bridgewing Inc.
Email: legal@securepatientintake.com
Phone: (800) 555-0199
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