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Every plan includes a monthly email allowance. SMS and overage emails are billed at the rates below.
| Delivery Channel | Included | Per-Message Rate | Volume Discount |
|---|---|---|---|
| Email — Intake Invitation | Included in plan allowance | $0.003 / email | 1,000+: $0.002 | 10,000+: $0.001 |
| Email — Follow-up Reminder | Included in plan allowance | $0.003 / email | Same as above |
| SMS — Intake Invitation | Pro & Enterprise only | $0.02 / segment | 5,000+: $0.015 | 25,000+: $0.01 |
| SMS — Follow-up Reminder | Pro & Enterprise only | $0.02 / segment | Same as above |
| SMS — Completion Notification | Pro & Enterprise only | $0.02 / segment | Same as above |
An SMS segment is up to 160 characters. Messages exceeding 160 characters are billed as multiple segments.
Starter plan users can add SMS capability for $15/month plus per-message rates above.